FAQ
❓ What hair types is my line made for?
I created my products to work for all hair types, especially hair that feels dry, dull, frizzy, color-treated, or damaged.
My goal is to give your hair nourishment, softness, and manageability without making your routine complicated.
❓ Can I use the products if I have oily hair?
Yes. If your scalp tends to get oily, I recommend applying the shampoo mainly to your scalp and using the conditioner and hair mask from mid-lengths to ends.
You don’t need to shampoo your entire length. As you rinse, the lather that runs through your hair is usually enough to cleanse it gently.
❓ Are the products suitable for color-treated or bleached hair?
Yes. I designed my line with color-treated, bleached, and chemically processed hair in mind too, especially when it needs extra nourishment, softness, and manageability.
❓ Can I use the products on straight, wavy, curly, or coily hair?
Yes. You can adjust the amount you use depending on your texture, density, thickness, and what your hair needs.
If your hair is fine, start with a smaller amount. If your hair is thick, very dry, or you have a lot of it, you may need a little more.
❓ What order should I use the products in?
My complete routine has 3 steps:
1. Shampoo
Focus mainly on cleansing your scalp, then rinse thoroughly.
2. Hair Mask
Apply from mid-lengths to ends, allow it to sit, then rinse.
3. Conditioner
Finish with conditioner from mid-lengths to ends and rinse.
Yes, I recommend using the hair mask before the conditioner. ✨
❓ Why do I use the hair mask before conditioner?
I use the hair mask as the deeper nourishing treatment in the routine, then finish with conditioner to leave the hair feeling softer, smoother, detangled, and ready to style.
❓ Do I have to use all three products together?
No. You can use and purchase each product individually depending on what your hair needs.
But if you want to follow my complete routine, I recommend using Shampoo + Hair Mask + Conditioner.
❓ How often should I use the hair mask?
It depends on what your hair needs.
If your hair is dry, color-treated, or damaged, you can make it a regular part of your wash routine. If your hair is very fine or gets weighed down easily, use a smaller amount or space out your applications.
❓ How much product should I use?
There isn’t one perfect amount for everyone.
Start with a small amount and add more only if you need it. The right amount depends on your hair length, thickness, density, and dryness level.
More product doesn’t always mean better results.
❓ Can I apply the hair mask or conditioner to my scalp?
My general recommendation is to apply both mainly from mid-lengths to ends, especially if your scalp tends to get oily.
❓ Can I use the products every day?
The formulas can be incorporated into your regular routine, but you don’t need to wash your hair every day to get good results.
Your ideal wash frequency depends on your scalp, lifestyle, and hair type.
❓ Will my products change my natural hair texture?
No. Ella Es Thalía is not designed to change your natural hair type or texture.
My goal is to help you care for your hair so it feels softer, more manageable, nourished, and healthier-looking.
❓ Do my products make hair grow?
I don’t market my products as a hair-growth treatment.
My line is focused on caring for the hair, nourishing it, and improving softness, manageability, and overall appearance.
Keeping your hair well cared for may also help you maintain your length by reducing the feeling of dryness and fragility.
❓ Do the products help with frizz?
Yes. My routine is designed to provide nourishment, softness, and manageability, which can help hair look smoother and feel more controlled.
❓ Will the products weigh my hair down?
I designed my formulas to deliver nourishment without leaving the hair feeling unnecessarily heavy.
Every head of hair is different, though. If your hair is very fine, start with smaller amounts, especially with the hair mask and conditioner.
❓ What is the star ingredient in the line?
Argan Oil is one of the main ingredients I wanted at the heart of my line.
I also selected nourishing ingredients such as Jojoba Oil, Shea Butter, and Pro-Vitamin B5 to complement the routine.
❓ What sizes are the products?
My Revitalizing Shampoo is 800 ml / 27 fl oz.
My Revitalizing Conditioner is 800 ml / 27 fl oz.
My Nourishing Hair Mask is 500 g / 16.91 oz.
Yes, they’re pretty generous sizes. 🤭
❓ Can I buy the products individually?
Yes. You can purchase the shampoo, conditioner, or hair mask individually whenever you only need to restock one product.
You can also choose my Complete Hair Care System if you want the full routine.
❓ Where do you ship?
I currently ship throughout the United States and Puerto Rico.
❓ How long will my order take to arrive?
Once your order has been processed and shipped, you’ll receive tracking information so you can follow its journey.
Delivery times may vary depending on your location and the shipping carrier.
❓ How can I track my order?
As soon as your order ships, you’ll receive tracking information at the email address you used during checkout.
If you ever have an issue with your tracking, you can contact me and I’ll be happy to help.
❓ What should I do if my order arrives damaged or there’s a problem with it?
Please contact me within 7 days of delivery and include your order number and, when applicable, photos showing the issue.
I want you to receive your order exactly as you should, and I’ll review the situation so I can help.
❓ Do you accept returns?
For hygiene and safety reasons, I’m unable to accept returns on products that have been opened or used.
If your order arrives damaged, incorrect, or there is another issue with your shipment, please contact me within 7 days of delivery so I can help you.
❓ How can I contact you?
You can reach me through my customer service email.
My team and I will be happy to help with questions about your order, my products, or which routine may be the best fit for your hair. 🤍